Returns

How can I return my order?

Returning your order is easy! Simply follow our returns process.

Have you received my return?

Our return process usually takes up to 14 days from when you sent back your items.

As soon as your return has been handled you will be refunded through the original payment method you chose for your order. The transaction usually take 2-5 working days and you will receive a confirmation by e-mail once the refund has been issued.

What happens if my package is damaged or missing?

If the package arrives damaged or does not arrive at all (and it is past the estimated delivery date given on the carrier’s tracking portal), please contact us directly.

Can I exchange an item?

Unfortunately, our system can't make any exchanges, only returns and refunds! However, you are more than welcome to return the item you don't wish to keep for a full refund and then place a new order for the item that you want instead

If you need any help with the return or if you had used a discount code for your order, don't hesitate to contact us.

Can I return sales items?

We gladly accept returns on products that are in original condition within 30 days of receipt of your order.

Orders

I haven't received my order confirmation?

You will automatically receive your order confirmation by e-mail within 24 hours. Please note that it could also end up in your spam folder.

If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help!

Can I edit/cancel my order after I've placed it?

Sadly no! Once your order is placed and imported to our system we have no ability to edit it or make any changes for you.

We are really quick at processing your order and are therefore unable to cancel it before shipping. However, you are always more than welcome to return your order to us, if you do not wish to keep it!

Can I change my shipping address?

Unfortunately, our system can not change any orders once they have been placed. This includes changing the delivery option and payment method. Therefore, always make sure that you enter the correct information before completing your purchase!

I haven't received my shipping confirmation?

As soon as your order has been dispatched you will receive an email with a link to a tracking page so that you can follow your order! Remember that this can sometimes end up in your spam folder so have a look there too! If you still cannot find it, please contact us and we will help you!

There's a product missing in my order?

If you are missing a product in your order, we ask you to contact us with your order number, the name of the missing product and a picture of your full return note and we will help you further. We sincerely apologize if this has happened to you!

If your package was damaged or opened when you received it, we ask you to directly contact your post office or the delivery service as well to make a claim for this. In this case we would also appreciate it if you would send us a picture of the damaged parcel.

I have received a damaged/the wrong product?

If you received a damaged or incorrect product in your order, we sincerely apologize for this! Please contact us with your order number, the name of the product and a picture of it and we will make sure to help you out!

Delivery

What are the shipping options and rates?

Country

Free shipping for orders over

Standard delivery rates

Express delivery rates

Austria

50 EUR

5,95 EUR

15 EUR

Belgium

50 EUR

5,95 EUR

15 EUR

Bulgaria

98 BGN

11,65 BGN

29,35 BGN

Croatia

376 HRK

44,75 HRK

112,75 HRK

Czechia

1.315 CZK

156,45 CZK

194,15 CZK

Denmark

373 DKK

44,25 DKK

111,65 DKK

Estonia

50 EUR

5,95 EUR

15 EUR

France

50 EUR

5,95 EUR

15 EUR

Germany

50 EUR

5,95 EUR

15 EUR

Hungary

17.317 HUF

2.067 HUF

5.205,95 HUF

Ireland

50 EUR

5,95 EUR

15 EUR

Itali

50 EUR

5,95 EUR

15 EUR

Latvia

50 EUR

5,95 EUR

15 EUR

Lithuania

50 EUR

5,95 EUR

15 EUR

Luxembourg

50 EUR

5,95 EUR

15 EUR

Malta

50 EUR

5,95 EUR

15 EUR

Netherlands

50 EUR

5,95 EUR

15 EUR

Poland

221 PLN

26,25 PLN

66,15 PLN

Portugal

50 EUR

5,95 EUR

15 EUR

Romania

242 RON

28,80 RON

72,55 RON

Slovakia

50 EUR

5,95 EUR

15 EUR

Slovenia

50 EUR

5,95 EUR

15 EUR

Spain

50 EUR

5,95 EUR

15 EUR

Sweden

514 SEK

61,20 SEK

155 SEK

Switzerland

50 CHF

5,95 CHF

15 CHF

United Kingdom

50 GBP

5,95 GBP

15 GBP

When will I receive my order?

Tracking updates can be found in the eShopWorld tracking portal.

Processing and delivery times differ by retailer and destination country. If the tracking information has not updated in 7 days, please contact us. so we can investigate!

How can I track my international order?

You can track your international order once you have received your tracking number via email. To see tracking updates for your order, click the link in the retailer’s email, or enter your tracking number in our tracking portal here.
Tracking updates may not be real-time and can be subject to delays, dependent on carrier!

Please note: your order confirmation number is not a tracking number and cannot be used to track your order.

Payment

Why has my international order been charged duties and taxes?

Goods imported into certain countries (including European Union, Switzerland, Norway and Japan) must be declared to Customs and may be liable to duties and tax (sales tax e.g. VAT/GST). This declaration is made by eShopWorld and any duty & taxes arising are paid by eShopWorld on your behalf.

Both duty and tax are calculated at rates set out by Customs, depending on the type of product, where it is made (country of origin) and other criteria. The breakdown and the calculations are then based on the value of the goods and shipping. Please be aware that duty may also form part of the tax calculation.

In some countries, we include the cost of the duty and tax in the price of the product. In others, they are shown as a separate cost in the shopping cart. In all cases, the calculation is governed by the duty and tax regulations of the importing country. In different countries/territories, there are certain thresholds where certain items may be tax and duty exempt, based on the type of product or the total value of the order.

Note that Customs clearance may occur regionally instead of in the final delivery country. For example, your parcel may clear customs in France, even if you live in another European Union country. Similarly, it might clear in Singapore, even if you live in another part of Asia.

When will I receive my refund?

For enquiries regarding refunds or replacement orders, please contact help@aeoeu.com!

What payment methods do you offer?

We accept the following forms of payments:

  • Visa and Mastercard (credit and debit card)
  • PayPal

Promotion conditions

200€ / 200£ VOUCHER COMPETITION

  • The promoter is: AEOEU Ltd whose registered office is at Jaisun House, Unit 1 Dundrum Business Park, Dundrum, Dublin 14 Dublin, Ireland.
  • The competition is open to residents of the Europe aged 15 years or over
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Route to entry for the competition are via http://www.aeo.eu through the email sign up banner. The entrant needs to enter their email address in the newsletter sign up banner and click the button Sign Up Now to enter the competition.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • The competition will start on 25 July 2020 and the closing date for entry will be 20th October 2020. After this date, no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are as follows: To enter the competition, entrants must sign up to either American Eagle or Aerie newsletter. Once they are signed up, they are entered into the competition for the change to win a 200€ / 200£ voucher.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prize is as follows: A 200€ / 200£ voucher to use on any product available on www.aeo.eu
  • The prize is as stated and no cash or other alternatives will be offered.The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen at random on 21st October 2020.
  • The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and how the prize can be collected.
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by Irish law and any disputes will be subject to the exclusive jurisdiction of the courts of Ireland.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Irish data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • The winner’s name will be available 28 days after closing date by emailing the following address: help@aeoeu.com
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to AEOEU Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at www.aeo.eu
  • AEOEU Ltd also reserves the right to cancel the competition if circumstances arise outside of its control.
  • AEOEU Ltd accepts no liability for any loss, damages or disappointment arising from entering the Competition or in any other way relating to the Competition.
  • All prices and/or promotions at AEO.eu are reflected in EUR and GBP.

BUY ONE GET ONE Promotion 

  • BUY ONE AE® MEN'S UNDERWEAR AND GET ONE AE® MEN'S UNDERWEAR FOR 50% OFF ENDS 01 JANUARY, 2021 @ 9:00 AM CET
  • BUY A SELECT PAIR OF AE® JEANS OR SHORTS AND GET A SELECT PAIR OF AE® JEANS OR SHORTS FOR 60% OFF ENDS 01 JANUARY, 2021 @ 9:00 AM CET
  • BUY ONE SELECT AERIE® WOMEN'S BRA AND GET ONE SELECT AERIE® WOMEN'S BRA FOR 50% OFF ENDS 01 JANUARY, 2021 @ 9:00 AM CET

Offer not valid on clearance merchandise, reusable face masks or Gift Cards unless otherwise stated. Offer valid online for international customers, unless otherwise stated. You must have two (2) qualifying products of equal or lesser value in the shopping bag to receive offer. This offer can be combined with other discount codes. Offer applies to merchandise after discount costs have been applied, prior to sales tax and shipping & handling costs. Offer is not redeemable for cash, nor is it applicable toward previously purchased merchandise. All prices and/or promotions at AEO.eu are reflected in EUR.

TIERED PRICING PROMOTIONS

BUY 5 AERIE® UNDIES FOR 29,95€ ENDS 01 JANUARY, 2021 @ 9:00 AM CET

  • Must buy at least 5 for discount
  • Excludes: Aerie undie multi-packs
  • Includes clearance undies

Offer not valid on reusable face masks, 3rd party merchandise or Gift Cards unless otherwise stated. Offer valid online and in select stores for international customers unless otherwise stated. You must have qualifying number of products in the shopping bag to receive offer. This offer can be combined with other discount codes. Offer applies to merchandise after discount costs have been applied, prior to sales tax and shipping & handling costs. Offer is not redeemable for cash, nor is it applicable toward previously purchased merchandise. All prices and/or promotions at AEO.eu are reflected in EUR and GBP.

SALE PROMOTIONS

  • 50% OFF AE® TOPS ENDS 01 JANUARY, 2021 @ 9:00 AM CET
  • 50% OFF DRESSES ENDS 01 JANUARY, 2021 @ 9:00 AM CET
  • 20 – 50% OFF SELECTED ITEMS ENDS 01 JANUARY, 2021 @ 9:00 AM CET

Prices as marked. Offer valid on clearance merchandise only. Offer not valid on reusable face masks or Gift Cards unless otherwise stated. Offer valid online and in select stores for international customers unless otherwise stated. This offer can be combined with other discount codes. Offer applies to merchandise after discount costs have been applied, prior to sales tax and shipping & handling costs. Offer is not redeemable for cash, nor is it applicable toward previously purchased merchandise. All prices and/or promotions at AEO.eu are reflected in EUR and GBP.

FREE SHIPPING PROMOTION

  • FREE SHIPPING WITH YOUR 50€ PURCHASE ENDS JANUARY 1, 2021 @ 5:00 AM CET
    • Offer valid on all merchandise

Offer not valid on clearance merchandise or Gift Cards unless otherwise stated. Offer valid online only for international customers unless otherwise stated. All deliveries are pending credit approval, merchandise availability, delivery and weather conditions. These taxes, duties and customs fees are the responsibility of the customer. Any tax and duty information presented in checkout are estimates for informational purposes only. All prices and/or promotions at AEO.eu are reflected in EUR and GBP.