Return policy

If you are not satisfied with your purchase, you are entitled to a return. We gladly accept returns on products that are in original condition within 30 days of receipt of your order.

You may return an item if you have the invoice, the original price tag is securely attached, and there is no damage or wear/tear to the item. Please allow up to 2 weeks from the day the package is mailed for refunds to be processed.

Generally, returns are refunded in the original payment method. Additionally, customized and customizable items are non-returnable. Also, we may refuse or delay returns if fraud or abuse is suspected. Additionally, if you are charged more than the posted or advertised price, we will refund you the difference.

We will keep you updated during the return process and send you an email when the process is complete.

To Return:

  1. Pack your items in the original packaging, if possible
  2. Request to return your items on the AEO.eu returns portal
  3. Print your return label and place on package
  4. Return your package to your local postage office, choose a postage option and send!

Return Reasons:

JUST DIDN'T LIKE IT ITEM DAMAGED IN SHIPPING TOO BIG
Fabric not what I expected Delivered later than expected Too small
Defective Delivered wrong item Color not what I expected

 

Please note, when returning an item, delivery shipping will not be refunded. Once we receive your returned item(s), you will be refunded only for the amount you paid for the merchandise and not the cost of the original shipping. If, upon our receipt of your returned item(s), such item(s) is/are damaged due to your unreasonable handling, we may make a deduction from the reimbursement amount due to the item’s loss in value.

At this stage, we don’t offer online purchases to be returned in store.

If you are returning an item due to a quality issue or it is a faulty product, we shall refund the cost of basic shipping.

If you have any questions about your refund, please email
AmericanEagle_support@eshopworld.com